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Graphic Design Logo Design Website Design


Hey! Jade here. I just wanted to give you a big, warm welcome and tell you I am so excited to begin working on your project! I promise to give you my very best work, but in order to do that, I need a little help from you. This page will tell you exactly what I need you to do before the project begins and provide you with a few tips and tricks to help you help ME design my best work yet for you. Because guess what? You deserve it.

On this page you’ll find:


1. A few boundaries I like my clients and me to stick to during the project.


2. A detailed look at my design process, so you’re always kept in the loop and know what’s happening next.


3. The homework I need you to complete and the files I need from you before your project begins.


4. A quick 2-minute video that’ll teach you how to use my project management system throughout the design process.


5. A little info on our deadlines and my payment policy.


6. Some easy guidelines to help you provide really helpful feedback on your designs.


7. A list of some frequently asked questions my clients ask me.


8. And lastly, a look at what happens next after you’ve handed in your homework.

You just made the BEST decision to invest in a professional design. But I know you may be feeling nervous about that decision. I want to assure you that you have nothing to feel nervous about. Go through this page and if you have any questions at all, just shoot me a message!

01 Communication & Timelines

My work hours: Weekdays (except Wednesday) 10 am – 4 pm

Communication hours: Weekdays (except Wednesday) 10am – 2pm

Meeting Days: I am available for video calls Weekdays (except Wednesday)

To help keep your project on track to finishing on time, please provide feedback on your designs within 3 business days of receiving them.


I really appreciate your effort to provide files and feedback on time and to communicate within the times and days outlined above. Timeliness from both of us will help us get your project done on (or even before!) the deadline so you can move on to the next exciting task on your to-do list and I can cheer you on.

02 Design Process

This is the design process for branding:

Free Consultation

Sign Agreement

Pay Deposit

Complete your Pre-Work

Create Pinterest Board

Upload Content (if any)

Create Mood Board

Colour Palette & Fonts

Initial Concept Designs

2 Revision Rounds

Save Final Design Files

Prep Brand Guide

Write Testimonial

Launch Your Brand!

Deliver Final Design Files

Make Final Payment


This is the design process for website design:

Free Consultation

Sign Agreement

Pay Deposit

Complete your Pre-Work

Create Pinterest Board

Upload Content (if any)

Create Mood Board

Colour Palette & Fonts

Concept Homepage Mockup

2 Revision Rounds

Create Additional Mockup Pages

2 Revision Rounds

Create Web Pages on Live Site

Website Testing

Schedule a Webinar

Write Testimonial

Make Final Payment

Launch Your Website

Receive Website Manual and Logins

03 Client Homework

Here’s what I need from you to get the project started…


1. Create a Pinterest board

On Pinterest, create and fill a public board with inspiration for your brand. If you get stuck, feel free to pin from my design boards.

Send me the link to your board when you’re done so I can see it! (You can delete the board once your project is complete).

If Pinterest isn’t your thing, don’t worry. You can search Google for images that resonate with the way you want your brand to feel and simply upload them to the ‘Pinterest’ task inside our Asana project. Watch the video above in the ‘Project Management’ section of this page to see how to do this.


2. Complete your homework

Here’s the link to your questionnaire. please complete as much of it that is relevant to your project. It will help me understand your goals and style!


3. Your website content (if you are booked in for a website build)

In order to keep to timeframes and deadlines set, I will need all the content for your website before I start the project.

You will need to provide the text for all pages and supply your logo (if I’m not doing your branding!) and any particular photos you want to be used on the site. You can upload these files to the ‘Homework’ task in our Asana project. (See the next section of this page to understand how to do this.)

04 Project Management Training


Now you’re booked in my schedule, we’ll stop using email to have our conversation and we’ll start using my project management tool, Asana.

A project management tool is a secure space online where we have conversations, share files, set reminders, and create to-do lists.

Whereas files often get lost when I’m managing projects through email, nothing gets lost or forgotten in Asana. It’s the simplest way to keep your project organized and make sure it goes as smoothly as possible!

Don’t worry – you won’t need to pay for this tool and it’s not hard to use. Watch the video below to see a 2-minute tutorial on how to use it!

05 Feedback Guidelines


I really appreciate simple and straightforward feedback. It helps me clearly understand your thoughts and make the right changes to your designs.

Here are a few tips on providing awesome feedback:

– Try and use bullet points to break up your feedback.

– Use headers to organise your feedback.

– Read over your feedback to make sure it’s clear and check that you’ve answered any questions I may have asked.

– Post your feedback as a comment on the relevant Asana discussion instead of emailing me directly. Back and forth emails can get tiring but communicating in Asana is a breeze!

– If you have team members that would like to add their feedback, I kindly ask that you gather the feedback into one message. This stops everyone from getting confused and keeps the project organised.

06 Payment Policy


A deposit is due to book your spot in my schedule and is non-refundable after 7 days.

As outlined in my contract, milestone payments for the remaining amount of the invoice will be made during certain dates, not on completion. For example 50% upfront, then 50% in 30 days. Your final payment is due 14 days upon receipt. 

07 FAQs

Here are some commonly asked questions, you are welcome to message me if you have any that aren’t listed below.

How does payment work?

After we have our initial meeting and decide that we are a good match, you will need to pay a deposit that is non-refundable to book your project and secure your spot. The remaining total will be due at the final design point or at the projects set end date. You will need to pay the remaining balance before you receive the final design files. I will send you an invoice with Xero invoice. Payment plans are available for larger projects.

Do you accept credit cards?

I do accept Visa, Mastercard and Amex credit cards via Stripe, Bank Transfer, PayPal and good ol’ fashioned bag of cash.

Can I change my mind?

Once the initial deposit is made you have 7 days from the time of the payment clearing to change your mind, after which point the deposit is non-refundable.

How do I get in touch with you?

Email at the start is preferred and then once we have a project in the works we will use the project management tool Asana. A timely response to emails, normally within a 48 hour period is expected and necessary to maintain allocated timeframes. Timeframes will be pushed back based on slow response times.

How long will the design process take?

Each packages timeframe from start to finish will fluctuate with the number of revisions required and how timely feedback has been supplied.

Typically, branding projects takes 4-6 weeks.

Websites have many varying factors that can influence the timeframes but normally sits within the 6-8 week mark.

Who writes the content for the website?

I will use lorem ipsum filler text in the website mockup to give you a guide to see how much wording I need. The wording is supplied by you, the client. If a copywriter is needed I can provide recommendations.

Who provides the images/videos for the website?

Images and videos are to be supplied by you, the client. I can recommend photographers and paid and unpaid royalty-free stock image directories.

Is website hosting included?

No, I don’t provide WordPress hosting but I can arrange hosting through companies that I recommend. If you choose to go with a maintenance plan with me which includes support I can arrange the hosting on your behalf.

If you already have hosting I can work with them to get your new website live.

Is SEO included?

My skills are in design not SEO, seriously it changes all the time! Who can keep up. With that being said I build my websites to the best SEO practices and Google guidelines. Your website will be optimised for search engines. Getting on the first page of Google search takes time and ongoing good SEO strategy.

Who is in charge of keeping my site updated?

If you haven’t purchased a maintenance hosting package then you are in charge of keeping your site updated. A one-on-one session to show you how to work your site is included in the website cost. A guide on how to keep your site updated will be made available to you. I will also be available at a consultation/hourly rate to troubleshoot if need be.

A logo I could not have dreamed of, it is perfect

Launching a brand new business, I didn't know how to start. Jade created for me a logo I could not have dreamed of, it is perfect, she also designed my whole website which is, not only easy to use, but also lovely to look at. Meeting Jade at our initial consult was like catching up with a friend, she even offered practical business advice. Could not recommend The Brain Child highly enough for all your design needs!


Jade hit the nail on the head and I'm in love

Jade is an absolute pleasure to work with! She went above and beyond for me and I am very grateful for what she has designed for our holiday accommodation business. Not only she is an amazing designer, she is such a lovely friendly person, I felt comfortable expressing my ideas and wants freely. Jade hit the nail on the head and I'm in love with my new branding! Thank you Jade, I will definitely be in touch with any further work we need to get done.


Easy to work with, her knowledge and expertise were fantastic

AMAZING service. Jade was so easy to work with, her knowledge and expertise were fantastic! She went above and beyond! Thank you Jade!


Jade understood and delivered the brief to perfection

Working with Jade has been such an easy experience. Jade understood and delivered the brief to perfection, I could not of been happier with her creativity. I found working with Jade very relaxed and easy. Highly recommended.


Since rebranding it has injected a new passion for what I do

Can’t recommend Jade enough! I knew after 15 years my old branding was holding me back but I had no idea how much! Since re-branding my Health and Fitness business RM with Jade and relocating down the South Coast, It has injected a new passion for what I do best. I am once again proud of the fresh look my business has and can’t wait to see what 2019 has in store. Jade you are so right. You will only get out what you put in!


Her creative vision and execution of my logo and website are stunning

Jade understood my brief perfectly. Her creative vision and execution of my logo and website are stunning. I have used her multiple times now and she will continue to be my go to girl for graphic design and inspirational current content. Thank you!


I will be choosing her in the future

Jade's work is nothing short of amazing. She has worked so hard every step of the way to create beautiful and eye catching banners. She has taken on every one of my suggestions and has been so patient with me! I will be choosing her in the future. Thanks JADE!


I've loved the creative process and it is thanks to Jade's expertise and the confidence she instills.

I've so enjoyed working with Jade to design our logo for our new business and now additional elements such as business cards, maps and signage. She has really made something that was a bit daunting and stressful at the start to be a whole lot of fun! I've loved the creative process and it is thanks to Jade's expertise and the confidence she instills. She is very professional, prompt and reliable. I could not recommend her more highly.


I could not be happier with the process & outcome

To sum up in one word SENSTIONAL!! I could not be happier with the process & outcome. My business cards capture the stylish simplicity that I wanted. Jade is very talented & creative. The Brain Child only produces works that are perfect. Which makes for a very happy client. Thank you.


Great flair and a particular attention to detail

I have just set up a new business and needed help with all things to launch. Jade has helped me with business cards, signage as well getting my social media pages up and running successfully. She is aware of the complexities and nuances required to create a successful marketing campaign, as well as having great flair and a particular attention to detail. It was also important that I worked with someone who has extensive knowledge and experience in this field. It has been delightful working with Jade and I am looking forward to a long term business relationship with her.


Brains and beautiful design all rolled into one

Brains and beautiful design all rolled into one. I love working with The Brain Child and I am always happy to recommend to anyone looking for authentic stunning design. Fast delivery, excellent service & essential creativity. Love Brain Child. You won't regret it.


My go to designer for all things brand, promotion and stylish output

If you're looking for average, you won't find it here. My go to designer for all things brand, promotion and stylish output. Fast, affordable and efficient, and definitely knows how to interpret a brief. Definitely recommend if you're looking for an amazing job.