This can vary depending on the time of year but on average new projects are booked a month or two in advance. I support a select group of clients at once to provide you with the best kind of service and outcomes. Get in touch to find out the first available date.

A branding project usually takes around 2-4 weeks and websites can take up to 6 weeks. Both projects involve thorough questionnaires, brand research and my signature desire-based style of design and other factors that are a core part of my process. It’s why my clients keep coming back! ✨ The timeline can be influenced by how many revisions are required and whether feedback has been supplied in a timely manner.

Short answer – Strategy.

Strategy always comes first, it’s the foundation of your business. Without a solid foundation a beautiful brand identity is vanity investing. Branding and your website is designed based on said strategy. 

I’ve found my clients get so much more longevity and impact from their brand, website and marketing if they have first done the strategy to fully understand their audience, the deeper desire and their brands unique messaging and style.

Once we meet and decide we’re a good match, you’ll be issued a non-refundable invoice for the deposit amount. This will need to be paid to book in your project and secure your spot in my calendar. To get the earliest availability and to avoid disappointment I recommend you don’t sit on paying this earlier rather than later. The balance will be due at the final design point or at the project’s set end date. No final design files will be shared until final payment is received. Payment plans are available for larger projects and these will be due at key milestone dates during the project.

 I accept Visa, Mastercard and Amex credit cards via Stripe, Bank Transfer, PayPal and a good ol’ fashioned bag of cash if you have it. 😉

Go for it.

I will see you in a year when you are ready to truly invest into your business with a unique design that is created just for you and your business goals. Having said that, I’ve been at this design game for a decade and building my design business for eight of those years. The transformation my clients experience by working with me suggests the investment is worth it (and then some!).

 Once you’ve paid your deposit, you have 7 days from the day payment clears to change your mind. After this date, your commence fee is non-refundable but you can of course choose not to proceed – I will cancel the project. 

The reason why your initial deposit to secure your booking is non-refundable is simple. It is for the time already spent working with you.

What? We haven’t even begun!

Wrong, I have already started onboarding you as my client. I have:

• Organised specific information you have requested on my services and prices
• The time spent during our discovery meeting
• Creating your proposal based on your budget and custom needs for your business goals
• Scheduling you into my calendar
• The admin time spent following you up to see if there is any hesitation or questions

All of this takes time.

I am a one-woman show, I don’t do time wasters; I think it is the ultimate show of disrespect.

If life throws your a curve-ball PLEASE TELL ME I promise I will understand. The deposit will still be non-refundable however, I could make that a credit note for a later date if you need.

 Please use the contact form to get in touch. Once we have a project in the works, I may move you to a project management tool. It’s important to respond to my emails within 48 hours to keep the project on track, and the energy flowing; otherwise your timeline can blow out or you may lose your place in the queue. It happens and I hate having to be the bearer of this news as it sucks… I hope you can understand why it is important to be available. 

All copy is to be supplied by you if you have not selected this add-on in your proposal.

If you have selected copywriting as an add-on I will write your SEO-rich copy based on your brand strategy.

If you have added the image bank option as an optional add-on in your proposal, I will be curating a selection of images from free stock image directories inline with your business and the strategy behind your brands messaging.

If you have not selected the image bank option all images and videos are to be supplied by you, or your photographer and are due before we begin the project.

I can recommend photographers as well as paid and free stock image directories so you can DIY.

No. I don’t provide WordPress hosting but I can arrange hosting through companies I recommend. If you choose to upgrade to a website maintenance plan including support, I can arrange the hosting on your behalf.

If you already have hosting organised that is absolutely fine I will use what you have if they are a reputable company. Usually you get what you pay for but I will give you my honest opinion on this during the pre-work stage.

I do build all websites in line with best SEO practices and optimised for search engines. I offer a 3 month SEO package post launch if you are interested in serious growth. We will work together developing a long-term tailored SEO strategy based on your budget, goals and what is logically achievable for your industry.

Unless you’ve opted into ongoing website support with me, then that would be you.

All my websites are designed with you (my technically awkward friend) in mind. A drag and drop page builder will be your best friend when it comes to making edits, adding pages and managing your website. You’ll have access to a video library that shows you how to manage your site completely by yourself.

I won’t leave you in the lurch if you need me – you can always get in touch and I will book you in to  troubleshoot for you at a consultation/hourly rate. 

Supported clients get prioritised care and a grandfather* rate.

*Grandfather pricing model offers existing supported clients the opportunity to keep their current subscription rate while new customers are subject to a higher rate.

• Monthly phone and email support *limits apply
• Website core file & database backups
  • 30 days through your hosting plan
  • Daily backups are saved on a secure cloud storage using Amazon S3 infrastructure
• Monthly virus and malware screening
• Bi-Annual theme updates – or as required with plugins
• Quarterly site improvement recommendations – WordPress updates
• Capacity for 20 minutes a month on-site content updates